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J.D. Power customer survey of dealers counts Cadillac, Buick as big winnersFiled under: Audi, Buick, Cadillac, GMC, Lexus, Volkswagen Cadillac and Buick have taken the trophies in J.D. Power's latest Customer Service Index Study examining satisfaction with dealer service. Surveying more than 90,000 owners and lessees of 2009-2013 model-year cars, the study found that those with pre-paid maintenance packages were ten percent more likely to buy their next car from the same brand. Dealer satisfaction scores have improved overall, Cadillac nabbed the luxury segment ahead of Audi and Lexus, taking the crown that Lexus held last year. Buick keeps the mass-market dealer satisfaction win in the family, finishing ahead of Volkswagen and last year's winner GMC. The study also found that service department use of tablets increased customer satisfaction, as did "best practices" like "providing helpful advice." Who knew? You can find details on those and more findings in the press release below.Continue reading J.D. Power customer survey of dealers counts Cadillac, Buick as big winnersJ.D. Power customer survey of dealers counts Cadillac, Buick as big winners originally appeared on Autoblog on Mon, 14 Apr 2014 17:35:00 EST. Please see our terms for use of feeds.Permalink | Email this | Comments
Honda, Mercedes top KBB brand image awards [w/video]Filed under: Car Buying, Buick, Chevrolet, Ford, GMC, Honda, Jaguar, Kia, Lexus, Mercedes-Benz, Mini, Porsche Kelley Blue Book has announced the winners of its 2014 Brand Image Awards, which look at brands with "attributes that capture the attention and enthusiasm" of customers in the market for a new car. The award is divided up into luxury brands and everyone else non-luxury brands, with a number of sub-awards in each group. There's also a single award for truck brands. Taking the crown for the best everyman brand (for the second year in a row) is Honda, while Mercedes-Benz was the king of the luxury brackets. Ford, meanwhile, had the best image among pickup buyers. Honda was also named the most trusted brand among shoppers, while Kia, GMC, Mini and Chevrolet also snagged awards for value, refinement, performance and styling, respectively. Secondary winners in the luxury ranks include Lexus, Buick, Porsche and Jaguar. Mercedes was also named the most refined luxury brand. "The classic saying 'perception is reality' falls true with the Kelley Blue Book Brand Image Awards, as more than 12,000 in-market new-car shoppers have voiced their opinions about today's automakers," said Hwei-Lin Oetken, vice president of market intelligence for KBB. "With strong marketing communications coming from auto manufacturers and dealers, and the increased importance of peer reviews and ratings, consumers today are more influenced than ever to take interest in a brand, ultimately affecting their vehicle purchase decisions." Take a look below for KBB's video recap of this year's awards, as well as a press release detailing the winning attributes of each brand.Continue reading Honda, Mercedes top KBB brand image awards [w/video]Honda, Mercedes top KBB brand image awards [w/video] originally appeared on Autoblog on Wed, 09 Apr 2014 16:30:00 EST. Please see our terms for use of feeds.Permalink | Email this | Comments
R/C fans film tribute to Fast and Furious franchiseFiled under: Videos, Chevrolet, Nissan, Toys/Games Fans of the Fast and Furious series have about a year to wait before the seventh installment in the franchise hits theaters, but in the meantime, let this homage to the series made with radio-controlled cars whet your appetite. It might lack the actors, but it nails the automotive action. Vax Studio, the group that made the video, claims to be a group of amateurs, but these folks are incredibly talented. The short gives a real weight to the cars, despite being made from plastic. The makers even add in some computer-generated effects to liven up the action. At times, they actually look like real cars. Starring a Nissan GT-R, a classic Camaro, a Nissan Silvia and a pair of modern Camaro police cars, it offers a little something for everybody, and it's definitely worth checking out. Scroll down to watch a car chase in small scale.Continue reading R/C fans film tribute to Fast and Furious franchiseR/C fans film tribute to Fast and Furious franchise originally appeared on Autoblog on Wed, 23 Apr 2014 20:00:00 EST. Please see our terms for use of feeds.Permalink | Email this | Comments
2014 Chevy Impala being investigated over braking issueFiled under: Sedan, Safety, Chevrolet, GM General Motors' recent recall woes may only be getting worse. According to The Detroit News, the National Highway Traffic Safety Administration has opened an investigation into 60,000 2014 Chevrolet Impala models over concerns relating to the sedan's emergency braking system. The News reports that the NHTSA probe comes on the heels of a single complaint, citing "inappropriate activation of the emergency braking system." The official complaint states that the driver "alleges that the driver assist system inappropriately activated emergency braking bringing the vehicle to a complete stop under what the driver considered to be full braking force." NHTSA reports that the driver "heard three to four beeps from the forward collision avoidance system" in the vehicle in question (a rental 2014 Impala with just 2,500 miles on the odometer), and that "this was immediately followed by an autonomous brake activation resulting in their vehicle being struck from the rear by another vehicle." No police report was filed following this incident, and there were no injuries. A General Motors spokesperson told The Detroit News that the company is fully cooperating with this preliminary investigation. Stay tuned for more information as it becomes available.2014 Chevy Impala being investigated over braking issue originally appeared on Autoblog on Tue, 22 Apr 2014 17:44:00 EST. Please see our terms for use of feeds.Permalink | Email this | Comments