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J.D. Power customer survey of dealers counts Cadillac, Buick as big winnersFiled under: Audi, Buick, Cadillac, GMC, Lexus, Volkswagen Cadillac and Buick have taken the trophies in J.D. Power's latest Customer Service Index Study examining satisfaction with dealer service. Surveying more than 90,000 owners and lessees of 2009-2013 model-year cars, the study found that those with pre-paid maintenance packages were ten percent more likely to buy their next car from the same brand. Dealer satisfaction scores have improved overall, Cadillac nabbed the luxury segment ahead of Audi and Lexus, taking the crown that Lexus held last year. Buick keeps the mass-market dealer satisfaction win in the family, finishing ahead of Volkswagen and last year's winner GMC. The study also found that service department use of tablets increased customer satisfaction, as did "best practices" like "providing helpful advice." Who knew? You can find details on those and more findings in the press release below.Continue reading J.D. Power customer survey of dealers counts Cadillac, Buick as big winnersJ.D. Power customer survey of dealers counts Cadillac, Buick as big winners originally appeared on Autoblog on Mon, 14 Apr 2014 17:35:00 EST. Please see our terms for use of feeds.Permalink | Email this | Comments
Honda, Mercedes top KBB brand image awards [w/video]Filed under: Car Buying, Buick, Chevrolet, Ford, GMC, Honda, Jaguar, Kia, Lexus, Mercedes-Benz, Mini, Porsche Kelley Blue Book has announced the winners of its 2014 Brand Image Awards, which look at brands with "attributes that capture the attention and enthusiasm" of customers in the market for a new car. The award is divided up into luxury brands and everyone else non-luxury brands, with a number of sub-awards in each group. There's also a single award for truck brands. Taking the crown for the best everyman brand (for the second year in a row) is Honda, while Mercedes-Benz was the king of the luxury brackets. Ford, meanwhile, had the best image among pickup buyers. Honda was also named the most trusted brand among shoppers, while Kia, GMC, Mini and Chevrolet also snagged awards for value, refinement, performance and styling, respectively. Secondary winners in the luxury ranks include Lexus, Buick, Porsche and Jaguar. Mercedes was also named the most refined luxury brand. "The classic saying 'perception is reality' falls true with the Kelley Blue Book Brand Image Awards, as more than 12,000 in-market new-car shoppers have voiced their opinions about today's automakers," said Hwei-Lin Oetken, vice president of market intelligence for KBB. "With strong marketing communications coming from auto manufacturers and dealers, and the increased importance of peer reviews and ratings, consumers today are more influenced than ever to take interest in a brand, ultimately affecting their vehicle purchase decisions." Take a look below for KBB's video recap of this year's awards, as well as a press release detailing the winning attributes of each brand.Continue reading Honda, Mercedes top KBB brand image awards [w/video]Honda, Mercedes top KBB brand image awards [w/video] originally appeared on Autoblog on Wed, 09 Apr 2014 16:30:00 EST. Please see our terms for use of feeds.Permalink | Email this | Comments
Shanghai GM debuts Trax and redesigned Cruze in BeijingFiled under: Sedan, China, Crossover, Chevrolet, GM, Beijing Motor Show Shanghai GM, General Motors' joint-venture partner in China, has officially unveiled a pair of new entries for Chevrolet in the People's Republic. First up is the Trax, a vehicle that is also set to arrive in the American market. The Trax appears largely unchanged for China, following the theme set by the USDM model, which in turn was plucked from other markets around the globe. Based largely on the Buick Encore/Opel Mokka, the CDM variant offers the same 1.4-liter, turbocharged four-cylinder found around the globe. All-wheel drive and Chevrolet's MyLink system are available, just like on Trax models sold in Canada and other world markets. The Cruze is the bigger news. While we're set to receive a lightly refreshed model here in the US, the Chinese market is getting something more extensive. Images of the new fascia were first seen a few weeks back, giving us our first indication that there'd be a separation between the US and China. The CDM Cruze draws inspiration from the Tru 140S Concept, shown a few years ago in Detroit. That accounts for the Dodge Dart-like headlights and more aggressive lines, which Shanghai GM calls "coupe-like." Two engines will be available when the Cruze launches in China, both of which come from GM's latest family of Ecotec mills. A 1.5-liter naturally aspirated engine and a 1.4-liter, direct-injected, turbocharged four-cylinder provide motivation, while the Chinese market will have a choice of a seven-speed dual-clutch transmission or a six-speed automatic. We're a bit short on images of the CDM Cruze and Trax, although once more pics become available, we'll be sure to update this gallery. Until then, scroll down up and have a look. You can also take a peek at the official press release, below.Continue reading Shanghai GM debuts Trax and redesigned Cruze in BeijingShanghai GM debuts Trax and redesigned Cruze in Beijing originally appeared on Autoblog on Sat, 19 Apr 2014 18:55:00 EST. Please see our terms for use of feeds.Permalink | Email this | Comments
Petrolicious finds an oasis of Chevy SS models in the desertFiled under: Classics, Coupe, Performance, Videos, Chevrolet The things we are interested in while young often grow into passions later in life. Take Mark Lundquist for example, whose car collection is highlighted in a new video from Petrolicious. Out of high school in the late 1960s, he worked at a gas station and filled up many of the era's most prized muscle cars. He wanted one but couldn't afford it until years later after his kids went to college. Now, he finally has his dream collection, which includes two classic Chevrolet Super Sports. First, there is a sleeper '65 Malibu SS with a fuel-injected 502-cubic-inch Chevy big block crate engine, making 502 horsepower and 567 pound-feet for torque hiding under the hood. The car might not scream out about its power at first glance, but it has enough muscle to hit Lundquist in the head with the sun visor whenever he gets on the throttle. His other SS is a '72 Chevelle. He bought it bone stock with a 402-cubic-inch big block engine. Since the purchase, Lundquist redid the interior and had it painted, but he kept it otherwise as it left the factory. Both cars reside in a special garage full of automotive memorabilia in Joshua Tree, CA. If you're a fan of big 'ole American muscle, then scroll down to check out the video.Continue reading Petrolicious finds an oasis of Chevy SS models in the desertPetrolicious finds an oasis of Chevy SS models in the desert originally appeared on Autoblog on Fri, 18 Apr 2014 20:00:00 EST. Please see our terms for use of feeds.Permalink | Email this | Comments